• Thank you for taking the time to read about our company. We appreciate your interest & business.
  • Our hours of operation are Monday to Friday 8-5 Mountain Standard time. We enjoy and appreciate customers that call to ask about cigars, so feel free please. We love Cuban cigars too, and want to find your perfect cigar for you. It is all about personal tastes and experience, so there are no set answers.
  • We supply only genuine cuban cigars imported from Cuban, to Canada, by Havana House of Canada. This means each box must show a duty paid Canada sticker & Habanos Hologram among its seals. If you are buying by the box and wish complete box(es) shipped, please upgrade to 2 day courier and we can do so.
  • When you place an order with CanadianCigar.com, all information is strictly confidential. If you sign up for our newsletter, you will enjoy it. Your email is NEVER used for any other purpose at all.
  • We are happy to take your order online or by phone. When processing is complete and the parcel has been shipped, we log the date and shipping method for reference.
  • We may also follow up by contacting you once the parcel has arrived, to be sure you are satisfied with our service and product.
  • Each box we receive is carefully inspected for authenticity and condition before being accepted in our humidor. ALL our cigars come to us bearing the importer label on every box, of Havana House of Canada. They have the NEW Havana House of Canada, Holographic label, now used by Habanos to prevent fraud. If you receive cigars from sources in Canada without this label, they are NOT legitimate imports from Cuba into Canada. Reg shipping 7 to 10 days or call and upgrade to 2 day.
  • Our standard method (discreet & confidential) of shipping is a $23.50 us shipping / delivery assurance fee. Included in this cost is replacement insurance if required. Takes approx. 7 to 10 business days to arrive. If you wish the complete box intact, please call to upgrade to 2 day courier. The cost is $40.00 US for this service.
  • If an item is not available, we will phone you to discuss an alternate selection and make recommendations as required. If buying a gift, be sure and put YOUR phone number down as we do not wish to ruin the surprise of a gift of cuban cigars and/or cigar accessories. Call if you want a gift card sent from CanadianCigar.com & you.
  • In the rare event a parcel is redirected by any agency, regardless of method of shipping, simply send us the letter received in their place and we will replace the order promptly, at no charge. We always take care of our customers, without exception.
  • Our cuban cigar clubs are the finest in the world. These club selections include the cost of shipping and depart on about the 15th of each month. The club fee is billed once a month to the members credit card and you can cancel at any time if not fully satisfied. There is no minimum sign up period. Only the finest hand rolled Cuban cigars are selected for clubs. No exceptions. Check the club history...
  • Please note we do NOT accept returns without prior authorization. Cuban cigars are not something you want to be sending without specific instructions on how to package and ship, due to the possible consequences and agricultural nature of the product.
  • We are always glad to be of service. We are real people at a real store now located in Calgary Alberta, Canada. The Winter Olympics have been held here, in case you wonder why you have heard the name. Also, the worlds finest skiing and world renown Calgary Stampede! We encourage you to call and ask questions or just chat about cigars. It is important to us and to you, that you find a supplier that you trust and feel comfortable talking to and dealing with for your needs. We are that company.
  • If you have any other concerns, please contact our customer service department at 1-888-830-6162 or email us at info@canadiancigar.com. We are always glad to be of service.

  1. Do you ship cigars anywhere?
  2. Do you have a minimum order?
  3. How do you ship your cigars?
  4. How can I pay?
  5. How do I know I am getting real cubans?

    Q: Do you ship cigars anywhere?
    A: Yes, we ship only genuine Cuban cigars throughout the world, though believe it or not, Canadian Law prohibits us from sending to other Provinces in Canada (sorry). All orders and shipments are entirely confidential and guaranteed to arrive (contact store for details).

    Q: Do you have a minimum order?
    A: No, we are happy to service your cigar needs regardless of quantity or dollars. We know you will be back once you smoke a few genuine cuban cigars. They are truly the finest cigars in the world! We should point out there is a 20% savings when purchasing cigars by a box of 25. If it is a selection you desire, you may want to consider our Cuban cigar clubs - Gold and Platinum. See club pages for details... We also have Samplers and Feature products.

    Q: How do you ship your cigars?
    A:All cigars are carefully bagged & sealed to ensure that they do not dry out during shipment. They are then packaged in a crush proof box for further protection. If redirected by any agency, we replace the order after receiving the notice of redirection. Please note club cards are sent separately each month of the 15th.

  6. We are also happy to ship via 2 day courier service to any international location. Phone or email to arrange a courier shipment please, as we need to be sure of the phone number to use on the waybill and arrange for an address where someone is there during the day.

  7. Q: How can I pay?
    A: We have a secure server that ensures your privacy is protected regardless of the payment method - We accept Visa, Mastercard, American Express, checks and money orders. You can phone in details of orders and payment methods if you prefer... It will give us a chance to talk cigars too...

    Q: How do I know I am getting real cubans?
    A:We're a licensed and authorized distributor of Habanos products. We would be happy to provide you with references should you require them, or you can contact Havana House of Canada to confirm our standing in Canada. They are controlled and owned by the Cuban Government export division and distribution through their authorized warehouses is strictly controlled in Canada.

  • All shipments and orders are entirely confidential and guaranteed. We sell both single cigars and boxes of 25. Box quantities are priced 20% less vs individual sticks. Call us at our toll free number if you would like more details on our shipping policies. Customer satisfaction is our priority, along with the enjoyment of fine cuban cigars. Our toll free number is 1-888-830-6162.
  • We guarantee the delivery, quality and authenticity of every shipment of Cuban cigars. Remember, we smoke our cigars as well, so you know they are the best, as we would not settle for less.
  • Shipping & Handling / Delivery Assurance Fee - $23.50 us basic delivery or 2 day courier is $40.00
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